Job Overview
We are looking for a proactive and customer-focused customer service executive (Immigration Consultancy) to handle client communication, resolve queries, provide timely updates, and ensure a smooth client experience throughout the immigration process.
Location
📍 Mohali (Punjab), India
Key Responsibilities
- Handle client queries through calls, WhatsApp, email, and other communication channels.
- Provide clients with accurate updates regarding their immigration applications and case status.
- Coordinate with Sales, Operations, Documentation, and CBO teams to resolve client concerns.
- Follow up with clients for pending documents, payments, appointments, and other requirements.
- Maintain proper records of client interactions, complaints, and follow-ups in the CRM.
- Ensure timely escalation and resolution of client complaints and service-related issues.
- Maintain regular communication with clients and ensure a high level of customer satisfaction.
- Follow company SOPs, communication standards, and compliance requirements.
- Prepare daily/weekly reports on client follow-ups, pending cases, and resolved queries.
Required Skills & Qualifications
- 1–2 years of experience in customer service / client relationship / immigration industry preferred.
- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Good knowledge of MS Office and CRM systems.
- Ability to manage multiple clients and follow-ups efficiently.
- Professional, patient, proactive, and service-oriented attitude.
- Immigration/visa consultancy experience will be an advantage.
Why Join Us?
- Opportunity to work with a growing global organization.
- Professional learning and career growth opportunities.
- Collaborative and performance-driven work environment.
Apply now and become a part of our growing team!
